Payment Policy
No payment at checkout
Checkout submits an order request only. It does not charge a card, initiate a bank transfer or arrange credit. Do not enter payment-card details, bank credentials or payment passwords in order notes, email or phone messages. The thank-you page confirms that your request was received and shows its reference; it is not proof of payment. We contact you to confirm the details and the agreed payment instructions before the sale proceeds.
Amount and currency
All listed prices and order totals are in USD. Applicable sales tax is included in the displayed product prices; no additional sales-tax line is charged by checkout. Delivery is $12 if the merchandise subtotal is below $200, and $0 from $200. The order summary separates merchandise, delivery and total so you can check before submission. Quantities and prices come from the server catalogue, not values entered by the customer. If an obvious error or availability problem is found, we explain it before you decide whether to proceed.
Confirmation and instructions
We aim to review requests within 2 business days. We then confirm the goods, delivery address, total and available payment arrangement directly with you. No particular card brand, digital wallet, installment plan or external processor is promised by this website. Use only the instructions expressly agreed for your order. Verify any unexpected change of payment destination through the published phone number before transferring money. We will not ask for your online banking password or remote access to your device.
When handling starts and when a request stops
The normal 2–4-business-day handling period begins after the order is confirmed and payment has cleared, not when the checkout form is submitted. Transit is estimated at another 3–7 business days. Tell us if you do not wish to proceed; an unconfirmed and unpaid request can be cancelled by reference. We may close an unanswered request after 14 calendar days, and you can ask for a fresh availability check later. Do not make a duplicate payment because a reply is delayed; contact us with your reference first.
Refunds and payment questions
If money has been taken for goods we cannot supply, we arrange a refund rather than substitute without permission. Approved refunds are normally initiated within 5 business days of approval or inspection of an authorized return; the receiving institution may take a further 5–10 business days to show the credit. We confirm the appropriate original payment route directly and do not ask for secret credentials to issue a refund. Report an incorrect amount promptly with the order reference and a redacted payment confirmation. Contact J & Son Colorado Concrete LLC at [email protected], 1 7194179176, or 601 Manitoba Dr, Colorado Springs, CO 80910, US. Effective October 19, 2026.